Patient Requirements

Referral

CARES Clinic at VCU cannot see patients without a referral for physical therapy from a licensed medical provider. We most often take referrals from Access NowThe Center for Healthy HeartsCrossOver Healthcare Ministry, and Health Brigade. 

Financial Screening

The CARES Clinic at VCU provides pro-bono physical therapy services to patients who are at or below 200% of the Federal Poverty Level and do not have health insurance. We cannot see patients who have Medicare, Medicaid, Social Security Disability or Veterans insurance. We cannot see worker’s compensation
cases. We cannot see those with private health insurance.

Attendance Policy 

The CARES Clinic strives to deliver the best care that we can, because of this we want our patients to be on time to appointments to allow for quality treatment, and if you can no longer attend the appointment we ask that you cancel in advance so that we can use that time to treat another available patient. Please review our attendance policy (en español) provided to understand our expectations regarding cancellations, no shows, and how these can affect your future treatment.

COVID-19 Policies

Due to COVID-19 and the additional safety challenges it presents, the clinic has some new/adapted policies  (en español) for patients to help keep everyone safe. Please review them.