I’ve worked at Kroger pharmacy as a pharmacy technician for about 8-9 months. My dad also worked in the pharmacy in college and suggested it was a good job to have on a resume. I took the position knowing I’d only be able to work 1-2 days a week during school, and thankfully it’s provided me enough money to make monthly car payments and a little money left over for myself.
As a pharmacy tech, we’re responsible for entering prescriptions into the computer, counting prescriptions, releasing them to the patient, and many other small jobs. From working at Kroger, I’ve learned to be patient, to listen, and to understand.
Working at Kroger has helped my memorizing skills. I’m a person you have to tell twice before I really remember something, so it was difficult for me at first to really listening to what the patient was asking me. Some patients it’s hard to understand them, whether their voice is damaged from smoking or if English is their second language. Working in this atmosphere has helped me listen and communicate better.
Constantly people ask us where other items are in the store, but since that isn’t our department we really don’t know where anything else is. If we had more time it would be ideal if we familiarized ourselves with the store, but in the pharmacy, it’s usually nonstop. We also come across many rude customers, some people don’t understand the stress that is put on us. We stress over time, recently Kroger has cut our hours, which leaves us with fewer technicians and more impatient customers. We want to be fast at what we do, while also making sure we efficiently count prescriptions without error; some customers don’t understand, they’ll complain about the time, but we’re doing the best we can do. For me, it’s very easy to take it personally, but I know I’m doing everything I can to make sure the customer is happy.
I’ve learned you never know what’s going on behind the scenes. Maybe you’re in a rush, but you never know what others around you are dealing with. Some patients come to the pharmacy straight from the doctor, or they’re going out of town (where they need to pick up their medications earlier); it’s best to be more aware of the situations around you and be more compassionate of what others are going through. By looking at a different perspective, I’ve seen a lot of growth in myself.