Quality- The audience will be nursing students in their final year of nursing school. Nurses and health care providers may be interested in this topic. Two weeks will be allotted for this course content. Objectives for the module are already provided and include the following:
- Define the concept of quality and its importance in the healthcare system.
- Discuss the major attributes of quality health care.
- Evaluate the use of quality indicators that result in optimal outcomes for every patient.
- Examine bench-marked quality measures that serve as a continual feedback loop for improving outcomes in patient care.
- Compare and contrast the three quality management programs.
- Engage in high quality, equitable patient care that does not vary in quality because of gender, sexual orientation, race, ethnicity, geographic location, and socio-economic status.
- Demonstrate the use of root cause analysis in a safety\quality scenario.
- Examine how magnet designation, core measures and Hospital Consumer Assessment of Healthcare Providers and Systems (HCHAPS) lead to quality improvement.
Common misconceptions about this topic according to Jennifer Stepniowski (2011) include
- The definition of quality is too subjective and cannot be defined
- Quality is one person/department work
- It is too expensive
Learners struggle most with learning the methodologies used in quality improvement such as applying and analyzing run charts.
Stepniowski, J. (2011). Quality Misconceptions. Master Control GxP Lifeline. Retrieved from https://www.mastercontrol.com/gxp-lifeline/four-quality-misconceptions